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Shipping Policy – Sublime CBD Vape Smoke

Hey there! At Sublime CBD Vape Smoke, we aim to make your shipping experience as smooth as possible. Here’s the scoop on how your order gets to you and what you need to know:

Shipping Methods

Timing

Shipping times can vary based on several factors: the carrier, shipping method, distance, package contents, and even Mother Nature. Costs depend on the carrier and method you choose.

If you score free shipping, your order will go via standard USPS Ground Advantage, arriving within 2–8 business days after it’s fulfilled.

For orders with disposable vapes or cartridges, an adult signature is required upon delivery.

Special items, like our dreamy chocolate products, ship only via USPS Priority Mail Express or UPS Second Day Air to keep them fresh and delicious. These goodies are sent out Monday through Wednesday only – no melty messes here!

Shipping Options

Here are the options we offer at checkout:

  • USPS Ground Advantage: 2–8 business days after the carrier gets the package.

  • USPS Priority: 1–5 business days.

  • Priority Mail Express: Lightning-fast, 1–2 calendar days.

Once your order is picked up by the carrier, the tracking info you receive from Sublime CBD Vape Smoke is your best guide to its journey. Questions about your package? Your carrier is the go-to contact.

Order Issues & Changes

Questions? We’ve Got You!

Need help? Our friendly customer service team is available Monday–Friday, 9 AM–5 PM CST (holiday hours may vary). Contact us at help@sublimecbdvapesmoke.com or call us at (844)-4-SUBLIME.

For faster assistance, please include your order number and relevant details.

Changes to Your Order

  • Adding or Removing Items: Once your order is placed and paid for, we can’t make changes.

  • Address Updates:

    • Unshipped Orders: Contact us with your order number and updated address.

    • Shipped Orders: If your order is already en route, reach out to the carrier to see if they can reroute it. Handy links:

Partial Shipments

If an item is out of stock, we’ll ship the available items first. The rest will follow once it’s back in stock.

Processing Times

Orders are processed Monday–Friday in the order they’re received. Please note: expedited shipping applies only to transit time, not processing time.

Expect delays during busy seasons like holidays or new product launches. Thanks for your patience!

Tracking & Delays

Tracking Your Order

You’ll get a shipping confirmation email with tracking details once your order is fulfilled. Can’t find it? Check your spam/junk folder. Gmail users, it might land in the “Updates” tab.

Stay updated:

Tracking Delays

If tracking isn’t updating, don’t worry—it’s likely in transit. Give it a few days, and you’ll see progress.

Lost Orders

If your order hasn’t arrived 10 business days after the expected delivery, contact the carrier to initiate a claim.

Returned Orders

If your package bounces back to us (missed signature, wrong address, etc.), we’ll hold it until you provide the correct address. Reach out to customer service for help.

Order Cancellations & Refunds

Cancellations

  • Shipped Orders: Unfortunately, these can’t be canceled or refunded.

  • Unshipped Orders: We’re happy to cancel and refund any unshipped items.

Refunds

Refunds will be processed to your original payment method within 3–7 business days, depending on your bank. Check out our Return & Refund Policy for more information.

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Got questions? Drop us a line at support@sublimecbdvapesmoke.com.

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Thanks for choosing Sublime CBD Vape Smoke—we’re here to keep your experience stellar!

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